Refund Policy

Failed Generations

When a video generation is recorded as failed, Bulin AI automatically restores the allowance charged for that generation. The restored amount appears in your account. If it does not appear within a reasonable processing period, contact support from the in-app support widget with the task details.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same order, charged an amount different from the checkout confirmation, or did not receive purchased allowance after a completed payment, contact support with the order date, amount, payment email, and any receipt or transaction reference. Do not send full payment-card details.

One-time Video Packs

Packs include 1 video for $9.90, 2 videos for $18.90, or 5 videos for $44.90 USD. Purchased and previously gifted standard credits share one standard balance. Each verified account receives one separate trial credit for one 4-second preview; trial credits cannot pay for full videos. Each full single-person video costs 100 standard credits. Expired credits cannot be used. Technical failures restore the same credit type with its original expiry; this is not an automatic cash refund. There is no subscription or automatic renewal. Purchased credits are valid for 365 days.

Refund Requests

Refund requests are reviewed based on service delivery, whether purchased allowance has been used, duplicate or incorrect billing, payment-provider rules, and applicable law. Approval is not automatic. When a refund is issued, associated unused allowance may be removed from the account.

Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be waived in your jurisdiction.

How to Request Help

Sign in and use the support widget on Bulin AI. Include the order details and a concise explanation of the issue. We will provide the outcome or request any information needed to investigate.

For help, email contact@bulinai.app.